Shipping policy
Order Processing
- Orders are processed on business days (Monday to Friday), excluding US public holidays.
- Processing, which includes payment verification, a quality check and packing, takes 1–3 business days.
- Orders placed on a Saturday, Sunday or holiday begin processing on the next business day.
Handling, Transit and Delivery Times
- Handling time: 1–3 business days
- Transit time: 6–7 business days
- Total estimated delivery: 7–10 business days from the date of your order
Shipping Costs and Destinations
We ship to addresses within the United States only. Shipping is a flat $6.99 USD per order.
Tracking
When your order is dispatched, we'll email you the tracking number along with a link to follow its progress.
Incorrect Addresses
Please make sure your shipping address is complete and correct before placing your order. We can't redirect a parcel once it has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to either resend it (additional shipping may apply) or refund the order.
Missing or Lost Packages
If tracking shows your parcel as delivered and you can't find it, check with neighbors, your building's mailroom and your local post office. If it still hasn't turned up, email sales@urbanbecker.com within 7 days of the delivery date and we'll open an investigation.
Contact Details
Business Address: 140 W 58th St, New York, NY 10019, United States
Email: sales@urbanbecker.com
Phone Number: +1 (810) 670-8089
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST