Refund policy

Return Eligibility

We accept returns for 30 days after delivery. Items must be in new condition: unworn, unwashed and undamaged, with all original tags and packaging, and accompanied by your order number or receipt.

Non-Returnable Items

Gift cards can't be returned or refunded.

How to Request a Return

Email sales@urbanbecker.com with your order number, the item you'd like to return and the reason. We'll confirm whether it's eligible and reply with the return address and instructions, usually within one business day. Items sent back without contacting us first may not be accepted.

Return Shipping

You are responsible for the cost of shipping your return. We don't deduct restocking fees.

Exchanges

To swap for a different size or color of the same item, request a return as described above and mention the replacement you want. We'll send it once your original item has been received.

Damaged, Defective or Incorrect Items

If your order arrives damaged, faulty or not what you ordered, email us within 30 days of delivery with your order number and photos of the problem, and we'll arrange a solution.

Cancelling an Order

You can cancel an order until it enters processing. Email us as soon as possible. If it has already shipped, you can return it under this policy once it arrives.

Refund Timeline

After your return arrives, we inspect it and let you know by email whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. If you haven't seen it after that, contact us.

Contact Details

Business Address: 140 W 58th St, New York, NY 10019, United States
Email: sales@urbanbecker.com
Phone Number: +1 (810) 670-8089
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST